At NOVA MART, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward and customer-friendly return policy in place.
Our return policy allows you to return any unused and unopened product within 30 days of purchase for a full refund. Whether you changed your mind, received a faulty item, or simply didn't find the product suitable, we've got you covered.
To initiate a return, simply contact our customer support team within the specified timeframe. They will guide you through the process and provide you with a return authorization number. Please note that returns without a valid return authorization number may not be accepted.
Once you have received your return authorization number, carefully package the product in its original packaging and include all the accessories and documentation that came with it. Make sure to securely seal the package to prevent any damage during transit.
When shipping the product back to us, we recommend using a trackable shipping service to ensure its safe arrival. You will be responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product.
Once we receive the returned product, our team will inspect it to ensure it meets the return criteria. If everything checks out, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Please note that certain products may be subject to specific return conditions or restrictions. These conditions will be clearly stated on the product page, so make sure to review them before making a purchase.
If you have any questions or need further assistance regarding our return policy, feel free to reach out to our customer support team. We are here to help and ensure your shopping experience with us is as smooth and enjoyable as possible.